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What Is Your Shipping Policy?

Our goal is to process and ship all in stock orders the same or next day from which they are received. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM ā€“ 4:30PM EST, excluding holidays). For out of stock or special order items, please allow 1-2 weeks for the order to be manufactured and shipped. Should you have any questions about our shipping policy feel free to contact our customer support department at 717-767-1850 or service@furnacefilterpro.com.

All orders are shipped UPS/FedEx Ground unless otherwise specified. Shipping fees are as follows:

  • $3.99 for all orders under $150 (on standard sizes)
  • $12.99 for all orders over $150 (on standard sizes)
  • Shipping for custom sizes is calculated at checkout (pricing varies by size)
  • Should you require your order to be shipped Next Day, 2nd Day or 3rd Day Air please contact our customer service department for the appropriate costs.

When providing us with shipping information, please enter a valid U.S. street address ā€“ We cannot ship to a PO or APO/FPO box. We are currently shipping to the lower 48 United States and District of Columbia only.

Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

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